Refund Policy

Party/Event Cancellations

• Cancellations received at least 24 hours prior to the scheduled start time may be rescheduled or refunded. Refunds are sent to the original payment method or issued as store credit.

• Day-of or last-minute cancellations are subject to deposit forfeiture (equal to the deposit amount for the booked service) and may be rescheduled, or have any remaining paid balance refunded to the original payment method or issued as store credit.

• No-shows will not be rescheduled or refunded.

Tickets to public events are refundable up until 48 hours before the start of the event.


Gift Cards

Gift cards are non-refundable.


Products and Custom Orders

Products may be returned within thirty days from the date of purchase. For a return to be accepted, it must be unused and in its original packaging. Prior authorization is required for all returns. Items returned to us without authorization will not be refunded. Once your return has been processed, a refund for the item(s), minus the cost of shipping, will be sent to your original payment method or issued as store credit.

Custom orders are non-refundable. Please make sure everything is correct before submitting a custom order.